EHVA.AI

Introducing "Backstop": A Real-Time Coach for Your Human Agents.

Imagine your human agents’ conversations being guided in real time by what EHVA is saying to them on screen.

Not every call should be handled by A.I. alone. In high-stakes conversations like legal intakes, complex sales, or sensitive customer support, human agents still matter. But even the best agents forget things, miss cues, or struggle under pressure. That’s where EHVA Backstop comes in.

EHVA Backstop listens to the live phone call and provides real-time, on-screen guidance to your human agent as they speak. It reminds them what to say, flags missing details, suggests the next step, grades performance, and even highlights the value or urgency of the call while it's happening. It's like giving every agent their own personal strategist, QA coach, and compliance checker rolled into one.

The result? Better calls, fewer mistakes, and more consistency across your team. Whether you're handling sensitive legal cases, onboarding high-value clients, or navigating regulated industries, EHVA Backstop ensures your agents become superhuman, literally.

What makes EHVA Backstop truly unique is its ability to learn and adapt. As it listens to more conversations, it continuously refines its suggestions based on successful outcomes, tailoring its coaching to your specific workflows, terminology, and customer scenarios. This means your agents not only get smarter with each call, they also stay aligned with evolving business strategies and priorities.

Implementation is seamless. EHVA Backstop integrates directly into your existing communication tools or CRMs, requiring little to no agent training. It operates quietly in the background, surfacing prompts and insights only when needed, so agents stay focused and customers get a smooth, natural conversation experience. From Day One, it's like adding a second brain to every desk.

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See also

What makes EHVA different? 5-Day deployment time How much does EHVA cost?
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How does EHVA sound?

Want to hear what EHVA actually sounds like? Listen to a few real recordings below and experience the difference for yourself.

Listen TO Ash

Argonaut Hotel - Property Information

Answers FAQs instantly by pulling details from your property knowledge base.

Listen TO Rosa

Marriott Reservation - CSR

Handle thousands of simultaneous inbound calls and perform actions based on conversation.

Want to try our phone A.I. FREE?

Curious how EHVA would work for your business? Try our phone A.I. free and see the results before you spend a single dollar or agree to any terms.